Shipping policy

Shipping Partners
We collaborate with trusted logistics providers, including Australia Post and Sendle, to ensure your eco-friendly bamboo toilet paper rolls, kitchen paper towels, and facial tissues reach you sustainably and efficiently.

Shipping Costs

• Shipping fees are calculated at checkout based on your order’s weight, size, and delivery location.
• Bulk orders or regular customers may qualify for discounted rates—contact us for details.
• Local Sydney Metro deliveries are free over $30 to support our community.

Estimated Delivery Times
Delivery estimates are provided in business days (Monday to Friday, excluding public holidays) and vary by location. Here’s what you can expect:

• Local Sydney Metro Delivery:
• 1-2 business days for orders within the Sydney Metro area, with same-day options available for urgent needs (contact us to arrange).

• Same State: 2-4 business days.
• Interstate: 3-6 business days.

Delivery Notes

• Times are estimates and may be affected by weather, holidays, or high-demand periods (e.g., year-end rush).
• Rural and remote areas may experience longer transit times due to logistical challenges.
• Use our checkout calculator for precise estimates tailored to your address.

Order Processing

• Orders are typically processed within 1-2 business days, with shipping commencing once packed.
• Tracking details will be emailed once your order is dispatched.
• We offer free pickups at 24A Anzac St, Greenacre NSW 2190.

Eco-Friendly Promise
Our shipping partners support carbon-neutral practices, aligning with our commitment to protect the planet with every delivery.

Additional Information

• We do not deliver to PO Box addresses due to courier restrictions.
• Signature on delivery may be required for some orders.
• For bulk B2B orders or custom shipping needs, please email us at admin@verdantwave.com.au to discuss tailored solutions.

Contact Us
Have questions or need assistance? Reach out to our team at admin@verdantwave.com.au within 24 hours for prompt support.